FAQ
Frequently Asked Questions
What shoulder does it sit on?
Our X-OVER bags are designed to sit on the left shoulder when worn as a sling or crossbody bag. If worn on the front, they will sit on the right shoulder. Certain models are reversed—please contact us for details.
Are the bags waterproof?
While none of our bags are fully waterproof, their water resistance varies based on the fabric's PU coating. For details, visit the product pages for each line.The Sports line is the most weather-resistant, featuring sealed zippers and highly water-repellent fabrics with multiple coatings.
The main strap is too long - what do i do?
You can shorten the strap to your desired length. To do this, you can use a hot-knife cutter or a pair of scissors. If using scissors, please briefly heat the end of the strap to prevent fraying.
Are the extra belts included?
Yes, all belts listed in the product description are included.
The main strap is too long - what do I do?
You can shorten the strap to your desired length. Keep in mind to keep it long enough for when you’re wearing a jacket. After carefully cutting the strap, briefly heat the end to prevent fraying.
Will it fit my laptop?
A 13" laptop fits in the Medium bag.
A 16" laptop fits in the Large bag.
What is the purpose of the extra belt?
The extra belt helps distribute weight and secure the bag during activities or when carrying heavier loads. When not in use, they tuck neatly away.
Do you offer any accessory to protect my bag from the rain?
If you often spend time outdoors in the rain, we recommend our reliable rain cover, available as an accessory for all Medium and Large-sized bags.
How can I wash the bag?
Wipe down with a damp cloth or hand wash using detergent for activewear to maintain water repellency. When washing in machine, use gentle cycle and a pillow case to protect metal parts of the bag and your washing machine from dings and scratches. Please use a special detergent for functional textiles. Do not use fabric softener and air dry only.
What if I have a defective bag?
For further details, please visit the page Returns & Refund
What’s the difference between the Sport and Travel collections?
The Sport Collection offers top-tier weatherproofing and our most advanced carrying system, making it ideal for outdoor use.
Travel bags share many features but are optimized for lighter, everyday use.
What's the difference between the bags in the Sport collection?
Check out our Feature & Comparison Charts for guidance
Do you have replacement parts?
Yes, we do have belt extensions, buckles and fasteners. Please contact us at support@x-over.us
Do you have a store?
We sell exclusively through our website and at local pop-up booths in Southern California.
Where else can I buy X-OVER bags?
X-OVER bags are only available through our website (in the US and Canada) or at our pop-up booth at certain events.
Do you ship worldwide?
We currently ship only to the US and Canada. For all other countries, please visit www.x-over-store.com
Can I bring a crossbody bag on a plane?
Yes! X-OVER bags are considered a personal item, even in the large size. Their sleek design ensures they fit comfortably under the seat in front of you.
How do I wear a crossbody bag?
Depending on the model, there are several ways to wear an X-OVER bag. Check out our How-To Video, which demonstrates how to switch between sling bag, crossbody, and backpack modes.
How big is the crossbody bag?
X-OVER bags come in three sizes:
- Small (S): 6 liters
- Medium (M): 10 liters
- Large (L): 13 liters
What is the difference between a sling and a crossbody bag?
While both styles are worn diagonally across the body, sling bags often sit tighter to the back and are designed for a more compact carry. Crossbody bags offer a more versatile fit and larger storage capacity.
Does this crossbody bag have an external bottle holder?
All or our Medium and Large bags include an external bottle holder, except the Winter Sport line.
Is this crossbody bag for women?
All of our bags are unisex.